FAQS .

Hey there, welcome to the 1 Mill Street co-working space FAQ page! We're stoked to have you here.

So, what's included in your membership, you ask?

We've got you covered with all the essentials - desks, chairs, Wi-Fi, free fizz on fridays and a coffeehouse that serves up some killer £2 coffees. Yes, that includes your oat vanilla double shot latte. Plus, you get access to all our breakout spaces, events, and a bunch of other cool perks. It's basically like having your own office space without any of the boring stuff.

Now, we know you might want some extra things which aren’t included, like a printer plan or locker, and that's cool too. Just shoot us an email at hello@ and we'll see what we can do.

Oh, and you're probably wondering about 24/7 access. Well, good news - all our memberships come with it, except for day passes. Those are limited to 8am - 5pm access. But hey, that's still plenty of time to get stuff done, right?

Where can I work with a day pass, lite or hot desk membership?

If you're a day pass, lite, or hot desk member, you can work wherever you want, as long as there's an open seat (Not the black fancy desk chairs though, they’re extra!).

I’ve heard you do a corporate package, what is included?

If you're part of a corporate package, you get even more memberships than seats. So, bring the whole gang!

What is your cancellation policy?

Hey, we get it - things change, and you might need to cancel, upgrade, or downgrade your membership. Our memberships work on a monthly rolling basis, so just give us a heads up a month in advance.

For example, let's say you're ready to make a change on March 16th. In that case, your current membership will still be good until the end of April and you won't miss out on any sweet perks. Easy-peasy, right?

Can I bring visitors/guests?

We're all about having a good time, but we do have a policy for visitors. All day guests will need a day pass, which you can get via the member portal. And if you're bringing in clients or colleagues for a meeting, just make sure they don't overstay their welcome (max 3 hours, please).

What is your policy on bringing dogs in?

Well, let's talk about our furry friends. We're cool with dogs in the coffeehouse and private offices, but please don't bring them into the common areas. We don't want any "accidents" happening.

What's the deal with the internet speed?

Let me tell you, our internet speed is the bomb dot com! It's high-speed and super reliable thanks to our back up line, meaning you won't ever have to deal with buffering or slow loading times.

Are there any spots for private calls?

Yup, we've got some awesome break-out spaces where you can have some privacy for your calls. They're not bookable, but totally up for grabs for fair use. And if you need something more long-term, you can totally book one of our fancy meeting rooms!

How do I book one of those fancy meeting rooms?

Just hop on our portal and reserve the room you need. And don't worry, the cost will be included in your monthly bill.

Sure, but what do I get if I book a meeting room?

Oh, you get some sweet perks, my friend! For starters, you get to ClickShare! It's a game-changer for presentations.

Basically, ClickShare lets you share your computer screen wirelessly with everyone in the room. It also doubles as a whiteboard that you can save directly to your laptop. No more fiddling with cables or adapters, just plug in the ClickShare button and you're good to go! It's like a tech-savvy party, so if you want to impress your boss or make your next presentation super smooth, book one of our meeting rooms. Trust me, you won't regret it.

There will also be a jug of water and a jar full of sweets in the room, we want to make sure you’re keeping hydrated and satiated after all.

Just remember, there’s a 5-minute buffer for cleaning after your meeting so just make sure to wrap things up on time so you don't impact the bookings after you. We gotta keep it fair for everyone, you know?

How do I pay for my membership?

When it comes to paying, we've got a few options. You can either pay us by debit card, credit card or a standing order - just let us know which one works best for you. If you're signed up for a monthly membership, you have to pay up on the last day of the month before. And if you want to cancel, you have to let us know a calendar month in advance - we don't want to see you go, but we have to plan ahead!

Now, we are generally pretty laid back, but if you're late with your payments, you might get hit with some extra fees. We're talking 4% above Barclays Plc’s base rate for as long as you're late.

Oh, and in case you're wondering about prices for our meeting rooms, studios, printing, and lockers - just hit us up @hello and we'll fill you in. Don't be shy, we're happy to help!

I’m in! How can I become a part of the Mill Street inner circle?

That’s easier than you might think. First things first, jump on our Slack channels to connect with other members and start collaborating. If you're more of a social butterfly, check out our member events via the member-events channel. They're the perfect place to make new friends and connections.

Oh, and don’t forget to check out our member’s directory, Movers and Shakers, on our website! You can search our members by skills there, so whether you need a litigator or illustrator, we’ve got your back.

I saw you mentioned 24/7 access. What about security?

We've got CCTV up at all times to keep an eye on things. So, if you're thinking of doing anything crazy, you might want to think twice - we're watching!That being said, we do want you to feel like you can come and go as you please, so our building is open 24/7 for your convenience. We do ask that you be mindful when you're opening and closing windows and doors. We don't want any unwanted guests sneaking in…

I've got no idea what I’m doing, got any mentorship programs?

Absolutely, we've got some top notch mentorship programs to help you level up your skills. Just hit up our team for more details and they'll hook you up with a mentor who can show you the ropes. Trust us, having a mentor is like having a secret weapon in your back pocket.

What about all my other burning questions?

Hey, if you need a little help from your friends, we're here to assist you!

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If you're experiencing any technical difficulties, hit up our tech-support group or give Maartje a shout. Is she a tech wizard or just apt at using Google? Nobody knows.

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Beth is our queen of socials and Ellie is our resident events gal. They will hook you up with the latest on what's happening around here.

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Now, for all your general queries, Cat's your go-to. She's got all the answers. Just don’t ask her anything you could have read in this FAQ because she’ll lose her sh*t. Because she’s a professional, you’ll never know about this unless you’ve read this FAQ, which you clearly didn’t or else we wouldn’t be in this situation.

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Last but not least, if you're looking to wet your whistle or satisfy your hunger, ask Ellie. She heads up our Coffeehouse and will help you find your perfect snack or beverage.

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STAY IN TOUCH .

1 Mill Street Leamington Spa CV31 1ES
E : hello@1millstreet.com

Company Registration No. 11140823
Registered in England & Wales

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