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Frequently Asked Questions

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Frequently Asked Questions

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Q: What is your cancellation policy? caret-down

A: Hey, we get it – things change, and you might need to cancel, upgrade, or downgrade your membership.

Our memberships work on a rolling monthly basis, so give us a heads-up by contacting us a month in advance if you need to take a break. 

 

Q: Can I bring visitors/guests? caret-down

A: We’re all about having a good time, but we do have a policy for visitors.

All-day guests will need a day pass, which you can get via the member portal.

If you’re bringing in clients or colleagues for a meeting,  make sure they don’t overstay their welcome (max 3 hours, please).

Q: What is your policy on bringing dogs in? caret-down

A: Well, let’s talk about our furry friends.

We’re cool with dogs in the coffeehouse and private offices, but please don’t bring them into the common areas. 

We don’t want any “accidents” happening…

Q: What are your official opening times? caret-down

A: We’re open Monday to Friday, 8 to 5 – and our coworking space is open 24/7 for members.

Q: Where’s the best place to park? caret-down

A: There’s plenty of parking on Mill Road, Leam Terrace, New Street, Willes Road and surrounding residential streets.

Check for permit-only and time restrictions, and please be mindful of our neighbours.

Drop us a message for a parking map.

Q: Will I have access to a printer? caret-down

A: Indeed, a printing plan can be added to your membership for just £5 a month. 

Q: So, what’s included in your membership, you ask? caret-down

A: We’ve got you covered with all the essentials – desks, chairs, Wi-Fi, free fizz or a pint on Fridays and a coffeehouse that serves gorgeous coffee at a member’s rate.

Plus, you get access to all our breakout spaces, events, and a bunch of other cool perks.

It’s basically like having your office space without any boring stuff. You can find out more here.

Q: How do I access the Mill Street app? caret-down

A: Whilst you can download the app on the App or Play Store, you will need a sign-up link to create your account to get in.

Where do you get the link, you ask?

We’ll get you signed up during the onboarding process. 

Q: What’s the deal with the internet speed? caret-down

A: Let me tell you, our internet speed is the bomb dot com!

Thanks to our backup line, it’s high-speed and super reliable, meaning you won’t ever have to deal with buffering or slow loading times.

Q: Are there any spots for private calls? caret-down

A: Yup, we’ve got some awesome break-out spaces where you can have some privacy for your calls. 

Simply jump into any of the vacant phone booths, or you can put your name down for the inspiration station.

If you need something more long-term, you can book one of our meeting rooms!

Q: How do I pay for my membership? caret-down

A: When it comes to paying, we’ve got a few options. You can pay by debit card, credit card, or standing order – just let us know which works best for you. 

If you’re signed up for a monthly membership, you have to pay up on the last day of the month before. If you want to cancel, you must let us know a calendar month in advance – we don’t want to see you go, but we have to plan ahead!

We are generally pretty laid back, but you might get hit with some extra fees if you’re late with your payments. We’re talking 4% above Barclays Plc’s base rate for as long as you’re late..

Q: I saw you mentioned 24/7 access. What about security? caret-down

A: We’ve got CCTV up at all times to keep an eye on things. So, if you’re thinking of doing anything crazy, you might want to think twice – we’re watching!

That being said, we want you to come and go as you please, so our building is open 24/7 for your convenience.

Please be mindful when opening and closing windows and doors, and make sure to switch off the lights. 

We don’t want any unwanted guests sneaking in…

Q: Where can I work with a day pass, lite or hot desk membership? caret-down

A: If you’re a day pass, LITE, or hot desk member, you can work wherever you want, as long as there’s an open seat.

(Not the fancy black desk chairs, though; those are for the resident deskers.)

Q: Do you have any additional screens or chargers? caret-down

A: We have a number of additional screens that we can provide on a first-come-first-serve basis.

If you rely on an additional screen, we recommend bringing one. 

Alternatively, if you have a resident desk, you can leave your screen, laptop and goodies and come and go as you please.

Q: I need technical help – who do I ask?! caret-down

A: The Mill Street team has been trained to help you with almost anything related to tech and troubleshooting.

Please feel free to ask any of us or pop your query on the Mill Street app.

David will come to your rescue like a knight in shining armour.

Q: Who uses co-working spaces? caret-down

A: Anybody can use a coworking space!

Whether you’re a hybrid worker, freelancer or a full-time home-body – it’s good to get out.

We have members from all walks of life who work in a huge array of industries.

Everybody is welcome at 1 Mill Street.

Q: How do I cancel my membership? caret-down

A: If you need to take a break or have an important trip coming up, you must provide notice in the form of a letter or email to catherine@1millstreet.com a month before you wish to cancel.

Q: Where is 1 Mill Street? caret-down

A: The clue is in the name! You can find us at number 1,  Mill Street, Leamington Spa, CV31 1ES. 

Q: How do I hire one of your spaces? caret-down

It’s super easy!

Head over to our Meeting Room page or our Podcast Studio page and follow the ‘Book Now”

 

Q: How do i book an event? caret-down

Get in touch with our wonderful Events Manager, Ade.

adrienna@1millstreet.com

Q: What kind of event can i host? caret-down

We specialise in business events and workshops, but to name a few:

  • Business conferences and presentations
  • Team workshops and training sessions
  • Networking events and product launches
  • Speaker Events
  • Charity Events
  • Comedy Nights
  • Live Music

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